July 16, 2020
Through These Doors staff and volunteers have been busy at work since the stay at home orders were put in place and the general response to COVID-19 initiated. Remote work brings its own challenges but we were determined to be there for people living in fear of an abuser and for people living with the continuing effects of their behavior. Our data tells a story:
At TTD, calls to our helpline increased nearly 40% compared to last year at this time. All other phone calls increased 150% and electronic communications increased nearly 70%. The only decrease that we have seen is in face to face contacts, for obvious reasons.
In this year to date, we have sheltered 75% more people than last year. Although we are purposefully placing fewer families in our shelter building, we are locating families in other confidential locations, in large numbers. The work is costly and takes a lot of time. We are so happy that we have been able to deliver this important service.
We are deeply grateful to donors and funders who have provided financial support to pay for all of this additional sheltering work.
Also, we are receiving important feedback from people calling our helpline. When the pandemic started, approximately 97% of callers told us that their safety was affected by the pandemic and that they had elevated safety concerns due to COVID-19. Last month, the number dropped; 80% of callers answered ‘yes’ to those questions.
99% of people on the helpline reported that TTD advocates were able to address their needs without meeting face to face. That number was essentially unchanged from the previous month. We are particularly proud of this result. Helping people stay safe in all of the ways that we can is our highest goal.
Thank-you to everyone who has been supporting us during this challenging time. Please remember, if you or someone you know needs our support, our 24-hour helpline is a great resource: 1-800-537-6066